Terms & Conditions

Last Updated: 10 September 2026

These Terms & Conditions (“Terms”) govern your use of the Yatra Seva website at https://yatraseva.com/ and your use of the cab and taxi rental services provided by Yatra Seva.

By using our website, contacting us, requesting a quotation, making an enquiry, or booking our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

Yatra Seva is owned and operated by Abhimanyu.

Phone / WhatsApp: 9320601906
Email: info@yatraseva.com
Website: https://yatraseva.com/

1. Our Services

Yatra Seva provides private cab and taxi rental services, primarily for outstation travel from Chandigarh and other applicable routes.

Our services may include:

Availability of a particular vehicle, route, date, driver, or service is subject to operational availability and confirmation by Yatra Seva.

2. Website Enquiries and Booking Confirmation

Information submitted through the website, including a contact or enquiry form, is an enquiry/request and not a confirmed booking.

A booking is confirmed only after Yatra Seva has communicated with the customer, discussed the relevant trip details and fare, and confirmed the booking directly by phone or other appropriate communication.

The customer may be required to provide accurate information regarding:

Yatra Seva is not responsible for problems arising from incorrect, incomplete, or misleading information provided by the customer.

3. Booking Amount / Token Money

Once the trip details and final fare have been discussed and the booking has been confirmed by Yatra Seva, a booking amount, token amount, or advance payment may be required.

The applicable amount and payment instructions will be communicated to the customer before or at the time of booking confirmation.

Payments may be made through methods agreed between the customer and Yatra Seva, including cash or UPI transfer.

The remaining payment, where applicable, will be settled according to the payment terms communicated during the booking.

Cancellation and refund matters are governed by Section 15 of these Terms.

4. Fare and Pricing

Yatra Seva may advertise starting fares such as ₹9/km for selected hatchback CNG vehicles.

Such starting prices are indicative and do not represent a guaranteed final fare for every booking.

The final fare may depend on factors including:

For round-trip or up-down bookings, pricing may be calculated on the applicable trip basis discussed with the customer.

The final fare will be communicated to the customer during the booking discussion before the booking is confirmed.

5. Included and Additional Charges

Yatra Seva aims to communicate the applicable trip costs clearly before booking.

Depending on the trip, the quoted fare may take into account applicable costs such as:

Where an additional charge is applicable and is not already included in the communicated fare, Yatra Seva will make reasonable efforts to communicate it to the customer before the booking is confirmed.

We aim to avoid unexpected or undisclosed charges.

6. Waiting Time

Waiting requirements may vary depending on the nature of the trip and circumstances.

Yatra Seva generally attempts to handle reasonable waiting situations in a flexible and practical manner.

Where waiting becomes excessive, unnecessary, or materially affects the trip or driver availability, an applicable charge may be communicated to the customer.

Any applicable waiting-related charge will be discussed where reasonably possible.

7. Overnight and Multi-Day Trips

For overnight and multi-day bookings, the final fare may take into account the additional duration, overnight travel, driver requirements, additional days, route conditions, or other operational requirements.

Such costs may be included in the overall quoted fare or explained separately where appropriate.

For trips extending beyond the originally agreed duration, additional charges may apply and will be discussed with the customer.

8. Changes to Route or Itinerary

Customers must communicate any requested changes to the route, destination, travel date, duration, stops, or itinerary.

Yatra Seva may accept or decline requested changes depending on:

A requested change is therefore not automatically guaranteed.

If a change is accepted, the fare may be revised based on the updated requirements.

Yatra Seva reserves the right to decline a requested change where accepting it would materially interfere with existing commitments or operational feasibility.

9. Vehicle Allocation and Substitution

Customers may request a specific vehicle or vehicle category, subject to availability.

Yatra Seva generally aims to provide the agreed vehicle.

In situations where the originally requested vehicle becomes unavailable due to operational issues, breakdown, emergency, or other circumstances, Yatra Seva may provide an alternative vehicle.

Where substitution is required, Yatra Seva will aim to provide a vehicle of an equivalent grade or appropriate category and will communicate the change to the customer.

10. Pickup and Drop-off

Customers are responsible for providing accurate pickup and drop-off information.

Changes to pickup or drop-off locations may affect availability, timing, route, or fare.

Customers should communicate important changes as early as reasonably possible.

Yatra Seva cannot guarantee acceptance of last-minute changes where such changes conflict with vehicle availability, driver schedules, or other bookings.

11. Customer Responsibilities

Customers are expected to:

Customers must not use the vehicle for illegal activities or carry prohibited, hazardous, or dangerous materials.

12. Prohibited Items and Activities

For safety and legal reasons, customers must not use or attempt to use the vehicle for carrying or transporting prohibited or dangerous items, including but not limited to:

Customers must not engage in behaviour that puts the driver, passengers, vehicle, or other road users at unreasonable risk.

13. Driver and Road Safety

Drivers are expected to operate vehicles in accordance with applicable road and safety requirements.

Customers must not pressure, instruct, or force a driver to drive in an unsafe, unlawful, or otherwise unreasonable manner.

Drivers may make reasonable decisions regarding driving speed, route, breaks, rest, safety, road conditions, and other operational matters.

Yatra Seva may modify or interrupt a trip where necessary to protect passenger, driver, or vehicle safety.

14. Delays and Circumstances Beyond Our Control

Travel times cannot always be guaranteed.

Trips may be affected by circumstances beyond the reasonable control of Yatra Seva, including:

Yatra Seva will make reasonable efforts to manage such situations and communicate material changes where practical.

15. Cancellation and Refunds

Customers may request cancellation of a confirmed booking by contacting Yatra Seva by phone or WhatsApp.

Yatra Seva generally accepts cancellation requests made up to one hour before the scheduled trip start time.

Where a booking amount, token amount, or advance has been paid, the refundable amount will be returned to the customer in accordance with the applicable booking terms.

Cancellation requests made within one hour of the scheduled trip start time, or after the scheduled trip start time, are generally not eligible for a refund.

16. Rescheduling

Requests to change a booking date or other major booking details are subject to availability and operational feasibility.

A rescheduling request does not automatically guarantee that the original vehicle, driver, fare, or booking conditions will remain available.

Additional charges or fare changes may apply where the revised trip differs from the original booking.

17. Payments

Yatra Seva does not currently provide an online payment gateway through the website.

The website does not directly collect credit card, debit card, banking, or UPI credentials.

Any booking amount, advance, or remaining payment is arranged separately between the customer and Yatra Seva using an agreed payment method.

Customers are responsible for ensuring that payment information or transfer details are communicated accurately.

18. Website Information and Pricing Disclaimer

Information published on this website is provided for general information and service-discovery purposes.

We make reasonable efforts to keep information accurate and useful; however, routes, availability, fares, vehicle availability, operating conditions, and other service details may change.

A price displayed on the website, including a starting price, should not be interpreted as a guaranteed final price for every trip.

The final fare and booking conditions will be confirmed directly with the customer before booking.

19. No Guaranteed Availability

Publication of a service, route, vehicle, or travel option on the website does not guarantee availability for a particular date or time.

All bookings remain subject to confirmation by Yatra Seva.

20. Third-Party and Service Partners

Yatra Seva may work with drivers, vehicle owners, delivery/service partners, or other service providers to fulfil bookings.

Relevant customer information may be shared with the applicable service provider where reasonably necessary to provide the booked service.

Yatra Seva does not sell customer information.

Service partners are expected to use customer information only for legitimate service-related purposes and to handle such information appropriately.

21. Privacy

The collection and handling of personal information is governed by our Privacy Policy.

22. Website Use

You agree not to use the website for:

Yatra Seva reserves the right to restrict or refuse access where reasonably necessary to protect the website, business, customers, or service providers.

23. Intellectual Property

Unless otherwise stated, website content including text, branding, logos, graphics, images, layout, and other original material is owned by or used by Yatra Seva with appropriate rights.

Website content may not be copied, reproduced, modified, distributed, or commercially exploited without permission, except where permitted by applicable law.

24. Disclaimer and Limitation of Liability

Yatra Seva will make reasonable efforts to provide the services agreed with the customer.

However, travel involves circumstances and risks that may be outside our reasonable control.

To the extent permitted by applicable law, Yatra Seva will not be responsible for losses, delays, interruptions, or inconvenience arising solely from circumstances beyond its reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or legal right that cannot legally be excluded or limited under applicable law.

Customers remain responsible for complying with applicable laws, providing accurate information, and following reasonable safety instructions.

25. Changes to Services or Terms

Yatra Seva may modify its services, website content, pricing information, booking procedures, or these Terms from time to time.

Changes to these Terms will be published on this page.

The updated version will apply from the date shown in the Last Updated section, subject to applicable law.

26. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, courts in Chandigarh, India shall have jurisdiction over disputes arising in connection with these Terms or the services provided by Yatra Seva.

27. Contact Us

For questions regarding these Terms, bookings, services, or related concerns, please contact:

Yatra Seva
Owner/Operator: Abhimanyu
Phone / WhatsApp: 9320601906
Email: info@yatraseva.com
Website: https://yatraseva.com/